WesBanco Arena, one of Etix’s newest clients, increased its revenue for this year’s Monster Jam event over last year, during the venue’s inaugural Etix-ticketed event.
Located in Wheeling, West Virginia, WesBanco Arena has hosted over 10 million patrons and a wide array of events including concerts, Broadway musicals, conventions and sporting events.
Denny Magruder, the executive director of WesBanco Arena, has always known that he could count on one thing in an “evolving” ticketing industry–namely, great service from Dennis Scanlon, whom Denny has known for twenty-six years.
“I know he is service-oriented,” Denny said, “so I came into the relationship with Etix with already high expectations.”
Yet, as Denny puts it, “Etix has blown me away. I cannot say enough about their service.”
The decision to change ticketing partners was not taken lightly, Magruder says, as it required the WesBanco team to leave a familiar ticketing system and to re-train their loyal staff.
But members of the “Etix crew”–Denny singled out Mandi Grimm (Director of Training), Bob Seaton (Chief Technology Officer), and Derrick Myers (Director of IT)–“have made the transition as easy as possible.” No question is too “crazy”: “I can ask Dennis anything and he’ll know the answer.
Despite Denny’s extensive industry experience, this type of service “is something that we’ve never seen”: “The ticketing industry is changing, and we love Etix because they are there with us every step of the way through these changes. At the end of the day, I am proud to partner with Etix and consider them a part of our family.”
For us here at Etix, we couldn’t be more proud to work with yet another client that lives and breathes our core values: Service, Simplicity, Tenacity, Results.
