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SUPPORT & TRAINING
Our team is our most important asset. Let it be yours, too.
We’re here when you need us. We take pride in our first-class customer support and training services. Whether you have a general question for our client service team, need help building your events, or need technical assistance, we’re here to help.
ETIX UNIVERSITY
Etix University is your one-stop resource for building a better box office. Our team of training professionals and ticketing experts are here to assist you in graduating to increased ticket sales. Etix University offers several training options to best suit your learning style and needs, including one-on-one sessions, webinars, how-to-videos, in-depth knowledge base, and Etix Live!, our biannual training conference held in various cities across the U.S.
EQUIPPING YOU FOR SUCCESSFUL EVENTS
We’re happy to provide the equipment necessary to keep your event running smoothly. From Boca thermal ticket printers to mobile selling stations, scanning equipment, and more — we can handle all of your equipment needs.
FRAUD PREVENTION EQUALS FAN PROTECTION
Fraud isn’t something you should have to live with. That’s why we offer protection for you and your patrons during and after purchase. For an extra level of protection, we’ve teamed with Sift for premium fraud prevention and detection services that help stop fraud in milliseconds.
GET UP TO SPEED WITH TRAINING
Whether you need a little help or want to dig into more advanced features, our experienced training team provides you with the resources necessary to master the Etix platform. Answer most questions using our comprehensive online Knowledge Base, or get live one-on-one training with one of our helpful team members.
100% IN-HOUSE CALL CENTER
Unlike many companies, we never outsource our customer service. Our experienced and empathetic team helps to ensure pleasant patron experiences.
ON-SITE SERVICE & SUPPORT
Sometimes your event needs a few extra hands to keep things running smoothly. That’s why we offer onsite service and support with our experienced team of ticketing professionals.
Product Spotlight: Fighting Ticket Fraud 101
With more and more customers opting to purchase tickets online instead of at the box office, fraud has become a bigger hot button topic in the entertainment industry.
